DESKPILOT ACADEMY

FAQ

Everything we get asked.

If a question is missing, email will@deskpilot.academy and we'll add it.

General

Working dealership operators: F&I managers, desk managers, sales managers, GSMs, and salespeople who want the actual process, not motivational content. If you live at the desk, this is for you.

Built and taught by Will, a 16 year operator who ran the box, the desk, and three stores as GM until March 2026, not consultants a decade off the floor.

Three differences. First, the training comes from an operator who ran the desk and three stores as GM, not consultants who left the floor a decade ago, and not OEM-owned platforms whose content is filtered through a brand lens. Second, the format is on-demand video plus AI deal simulations, not week-long off-sites or PDF library dumps from legacy training products. Third, the price is built for the individual operator, not just dealer-paid enrollments. Founders can subscribe themselves and own their development.

Email will@deskpilot.academy or submit the dealer inquiry form. Will reads every dealer inquiry personally during the founding phase.

Yes. Payments are processed by Stripe. We never see or store your card details. The site runs on HTTPS and uses industry-standard data protection.

The Academy is an online product, built and run by a US-based founding team. The product is available to dealerships and operators in the US and Canada at launch.

Pricing

Individual is $49/month or $490/year, and annual works out to two months free. Individual Pro is $89/month for nearly four times the simulator reps. Both are founding rates, locked for life while your account stays active, for the first 15 operators only. Dealerships pay one flat rate per rooftop, not a license for every rep, starting at $499/month.

One credit is one full deal simulation, start to finish, however long it runs. Individual includes 20 per month, Individual Pro includes 75. Dealership plans pool credits across the whole rooftop, so your heavy users and your light users share one bucket instead of each carrying a license. Credits reset every month and do not roll over.

Yes. Monthly subscriptions cancel anytime and run to the end of the period. Annual subscriptions are non-refundable after the first 7 days but do not auto-renew without notice.

Not at launch. Lead magnets like playbooks, checklists, and sample modules are free without a card. The paid product is intentionally priced for operators who are ready to invest in their craft.

Monthly: cancel anytime, no refund for the current month. Annual: 7-day money-back, no questions asked. After 7 days, annual subscriptions are non-refundable but do not auto-renew.

Yes. We can invoice your dealership for annual or dealership plans directly. Use the dealer inquiry form and note that you need invoicing rather than card billing.

Founders pricing

The first 15 individual subscribers lock their rate for life. $49/month instead of $79, and it never goes up for as long as your account stays active, even as standard pricing rises and new campuses launch. After the cohort fills, standard pricing applies to everyone else. Founders pricing is one time. If you cancel, you cannot reclaim the rate.

Real, and there are two separate counts. 15 founding seats for individual operators and 15 founding rooftops for dealerships. Each counter reads live from our database, not a fake countdown that resets when you clear your cookies. If the page says 7 are left, 7 are left. When a cohort fills, that offer ends and the waitlist opens.

Product

Most campuses run 8 to 20 hours of video plus reps in the AI deal simulator. Operators typically complete a campus over 2 to 6 weeks of part-time study, but you can run it as fast or slow as you want.

A practice environment where you walk through deal structures, menu presentations, and customer objections with an AI that pushes back the way a real customer would. It is built into every campus.

Yes. Completion of a campus earns a credential you can share on LinkedIn or with your manager. Certifications are not a regulatory license. They are a record of completed coursework.

Living content. Operators update modules as lender programs, regulations, and market conditions change. Subscribers see updates automatically.

Yes. Compliance content is updated as federal and state rules change. We mark dated content with effective dates and revise affected modules when rules shift.

Dealer groups

One flat rate per rooftop. Dealership Rooftop is $499/month for unlimited seats at one store with 500 pooled AI simulations a month, and Dealership Pro is $899/month with 2,500 pooled simulations. Both are founding rates locked for life, for the first 15 rooftops only. Standard is $799/month after that. No per-seat licenses to track, add, or reclaim when someone leaves.

Because per-seat billing punishes you for training your people. Turnover is real, and a plan that charges you again every time you replace a rep is a plan you stop using. One rate covers the store. Put your whole floor in it, including the green pea who started Monday, and your bill does not move.

That is Enterprise, and it is a conversation rather than a checkout button. We scope the rollout across your stores, quote it against your rooftop count and volume, and invoice you directly. Group admins get visibility across every rooftop in the group. Use the dealer inquiry form and Will will scope it with you.

DeskPilot Academy is a training platform, so it does not plug into your DMS or CRM and it never touches your live deals or customer data. Your team sharpens the process in the AI simulator and campuses, then runs it in whatever system your store already uses. For dealer groups we can tailor the examples to your DMS and lender stack.

Dealership plans include a manager dashboard: campus progress per rep, completion and certification status, and AI simulation scores over time. You can see who is putting in reps and who needs a nudge. Managers see their rooftop, and group admins see every rooftop in the group.

Very little. Onboarding is sending an invite. Reps sign in, pick a campus, and start. There is no install, no IT project, no seat provisioning, and no scheduling around a classroom. Most operators run their first AI simulation within minutes of logging in.

Fast, because it ties straight to gross. One extra product held, or one deal saved from a walk, covers a rooftop for the month. Reps can start sharpening objection handling in the simulator on day one, and managers can watch the closing-rate lift as the team puts in reps over the first few weeks.

Yes. We run paid pilots for groups evaluating Academy across multiple rooftops. Contact us through the dealer inquiry form and we will scope the pilot together.

Group admin roles and per-rooftop reporting come with Enterprise. Single-rooftop plans get a manager dashboard covering that store.

Core training is OEM- and vendor-agnostic. The desk math, the menu, and the process work everywhere. Custom content for specific OEMs or DMS/CRM stacks is available for Enterprise accounts.

Selective partnerships for Enterprise accounts. We do not white-label content for vendors who would dilute the operator point of view that makes the Academy useful.

Roadmap

F&I Mastery and Sales Fundamentals are live today. Founding members vote on what gets built next, and each new campus opens when its content is ready.

Live coaching and office hours are planned for the post-launch roadmap. At launch, you get on-demand video, AI simulations, and async feedback from instructors.

A members-only community is on the roadmap for Q3 of the launch year. We are intentionally not opening it before we have enough operators inside to make it useful.

Spanish is on the roadmap based on subscriber demand. If your group needs it, mention it on the dealer inquiry form and we will weight it in our planning.