Question 1

Who is this for?

Accepted Answer

Working dealership operators — F&I managers, desk managers, sales managers, GSMs, and salespeople who want the actual process, not motivational content. If you live at the desk, this is for you.

Question 2

Who builds the training?

Accepted Answer

Operators. Every campus is led by someone who runs that role at a dealership today. We do not use consultants who have not been at a desk in a decade.

Question 3

How is this different from Pinnacle, NADA Academy, or JM&A training?

Accepted Answer

Three differences. First, every instructor is a working operator. Second, the format is on-demand video plus AI deal simulations, not week-long off-site classes. Third, the price is built for individual operators, not just dealer-paid enrollments.

Question 4

What is launching first?

Accepted Answer

F&I Mastery and Sales Fundamentals are live at launch. Desking, Digital Retailing, Fixed Ops, Used Vehicle Ops, Management & Leadership, Compliance & Ethics, and Lender Intelligence are coming next — you can sign up to be notified per campus.

Question 5

How much does it cost?

Accepted Answer

Individual access is $199/month or $1,990/year. The first 100 individuals get founders pricing at $99/month, locked for 12 months. Teams start at $99 per seat per month for managed dealer-group rollouts and $179 per seat for self-serve.

Question 6

What is founders pricing exactly?

Accepted Answer

The first 100 individual subscribers lock in $99/month for 12 months. After the cohort fills, standard pricing of $199/month applies. Founders pricing is one-time — if you cancel, you cannot reclaim the rate.

Question 7

Are the founders seats real or marketing scarcity?

Accepted Answer

Real. The counter reflects actual remaining founders seats, not a fake countdown. If the page shows 100 left, 100 are left. When the cohort fills, the offer ends.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. Monthly subscriptions cancel anytime and run to the end of the period. Annual subscriptions are non-refundable after the first 7 days but do not auto-renew without notice.

Question 9

Do you offer a free trial?

Accepted Answer

Not at launch. Lead magnets — playbooks, checklists, sample modules — are free without a card. The paid product is intentionally priced for operators who are ready to invest in their craft.

Question 10

What is the Academy + SaaS bundle?

Accepted Answer

DeskPilot is launching a SaaS desking workspace alongside the Academy. The bundle combines training and the working tool in a single subscription at $349/month. It is coming soon — join the waitlist to be notified.

Question 11

How does dealer-group pricing work?

Accepted Answer

Two tracks. Self-serve is $179 per seat per month for 10–49 seats — sign up online, invite your team, manage seats yourself. Managed is $99 per seat per month for 50+ seats and includes a success manager, custom rollout, and quarterly reviews.

Question 12

Can I trial it for my dealer group before committing?

Accepted Answer

Yes. We run paid pilots for groups evaluating Academy across multiple rooftops. Contact us through the dealer inquiry form and we will scope the pilot together.

Question 13

Do you offer SSO and admin controls?

Accepted Answer

SSO, admin roles, and per-rooftop reporting are in the managed tier. Self-serve gets a team dashboard and per-seat invoicing.

Question 14

Will training be specific to my OEM or vendor stack?

Accepted Answer

Core training is OEM- and vendor-agnostic — the desk math, the menu, and the process work everywhere. Custom content for specific OEMs or DMS/CRM stacks is available for managed accounts.

Question 15

How long does each campus take?

Accepted Answer

Most campuses run 8–20 hours of video plus reps in the AI deal simulator. Operators typically complete a campus over 2–6 weeks of part-time study, but you can run it as fast or slow as you want.

Question 16

What is the AI deal simulator?

Accepted Answer

A practice environment where you walk through deal structures, menu presentations, and customer objections with an AI that pushes back the way a real customer would. It is built into every campus.

Question 17

Do I get certified?

Accepted Answer

Yes. Completion of a campus earns a credential you can share on LinkedIn or with your manager. Certifications are not a regulatory license — they are a record of completed coursework.

Question 18

How current is the content?

Accepted Answer

Living content. Operators update modules as lender programs, regulations, and market conditions change. Subscribers see updates automatically.

Question 19

Will the content stay accurate as compliance rules change?

Accepted Answer

Compliance & Ethics is a dedicated campus that updates as federal and state rules change. We mark dated content with effective dates and revise affected modules when rules shift.

Question 20

Is there live coaching?

Accepted Answer

Live coaching and office hours are planned for the post-launch roadmap. At launch, you get on-demand video, AI simulations, and async feedback from instructors.

Question 21

Will there be a community?

Accepted Answer

A members-only community is on the roadmap for Q3 of the launch year. We are intentionally not opening it before we have enough operators inside to make it useful.

Question 22

How do I contact the team?

Accepted Answer

Email will@deskpilot.academy or submit the dealer inquiry form. Will reads every dealer inquiry personally during the founders phase.

Question 23

Is my payment information secure?

Accepted Answer

Yes. Payments are processed by Stripe — we never see or store your card details. The site runs on HTTPS and uses industry-standard data protection.

Question 24

Where is DeskPilot Academy based?

Accepted Answer

The Academy is an online product, built and run by a US-based founding team. The product is available to dealerships and operators in the US and Canada at launch.

Question 25

Will you offer content in Spanish or other languages?

Accepted Answer

Spanish is on the roadmap based on subscriber demand. If your group needs it, mention it on the dealer inquiry form and we will weight it in our planning.

Question 26

Do you partner with OEMs or compliance vendors?

Accepted Answer

Selective partnerships for managed accounts. We do not white-label content for vendors who would dilute the operator point of view that makes the Academy useful.

Question 27

How do refunds work?

Accepted Answer

Monthly: cancel anytime, no refund for the current month. Annual: 7-day money-back, no questions asked. After 7 days, annual subscriptions are non-refundable but do not auto-renew.

Question 28

Can I expense Academy through my dealership?

Accepted Answer

Yes. We can invoice your dealership for annual or team plans directly. Use the dealer inquiry form and note that you need invoicing rather than card billing.

Everything we get asked.

General

Pricing

Founders pricing

Product

Dealer groups

Roadmap